Terms of Sale

Travel contract: any contract by which one party undertakes to procure for the other party, by means of a price, both a travel arrangement contract and one of the separate services which enable any travel or stay to be made.

In order to be able to proceed with the booking and purchase of services, the customer/tourist/user/travel agency is required to read and accept expressly and in full, by ticking the appropriate box or clicking on the link provided for this purpose, the General Terms of Sale as well as any special conditions applicable to individual services.

In the absence of acceptance of the General Terms of Sale and of the special conditions applicable to the individual services, it will not be possible to proceed with the confirmation of the reservation and the purchase of the services themselves.

The General Terms of Sale applicable to the sale of services are those published on the site on the date of purchase and displayed and accepted in the purchase procedure.

The General Conditions may be modified at any time, without notice by Alltrade Business Srl, it being understood that such modifications will not be applied to purchases of services made before the modification.

The user, before proceeding with the purchase of the tourist service, must therefore compulsorily read and accept the terms and conditions defined here.

Alltrade Business Srl is a tour organizer who acts as an intermediary for tourism services provided by third parties (hotels, tour organizers, hotel management companies, local DMCs, transport companies). Alltrade Business Srl is not liable in any case for the obligations imposed on the suppliers of individual products and/or services, pursuant to art. 22 3rd paragraph of the law of 27 December 1977, n. 1084 of ratification and execution of the International Convention relating to the travel contract (CCV) signed in Brussels on 23 April 1970 by virtue of which “The intermediary is not liable for the total or partial non-fulfilment of the trips” as well as by Legislative Decree lgs. 6 September 2005, no. 206 (Consumer Code). As an intermediary of tourist services, it is not liable for the total or partial non-fulfilment of trips, stays or other products and/or services which are the subject of the contract concluded between users and a third party supplier (hotels, tourist organizers, hotel management companies, etc.). In relation to the purchase of the tourist service, the responsibility of the third party supplier will be governed by the contract stipulated by this with the user as well as by the applicable legislation. Alltrade Business Srl, with regard to the accuracy and updating of the information on its website relating to the tourist services described and offered, cannot be held responsible in the event of inaccuracy, inaccuracy or otherwise untruthfulness (in particular with regard to: description of the offer, accommodation, distance and accessibility in relation to other tourist places and/or the means of transport chosen by the user, services payable locally, etc.) since this information is provided to him by third party tourist service providers. The hotels, tour organizers, hotel management companies and in any case any third party tourist service provider are independent companies and not representatives, agents or employees of Alltrade Business Srl. Any booking and/or combination of the various products and/or services provided by Alltrade Business Srl is at the total discretion of the user, who therefore assumes all responsibility deriving from any combination of services. Therefore it is not liable in any case for the incorrect entry of users’ personal data during the purchase process. The user is therefore responsible for the consequences deriving from their incorrect entry and must verify, before purchasing, the information relating to the tourist service purchased. The seller who undertakes to procure a disaggregated or aggregated tourist service for third parties, also electronically, is required to issue the tourist with the documents relating to this service, which show the sum paid for the service and cannot in any way be considered travel organizer. The organizer and the intermediary of the tourist package or of the single tourist service, to which the tourist turns, must be authorized to carry out the respective activities on the basis of the applicable administrative legislation, including regional. Pursuant to art. 18, paragraph VI, of the Tourism Code, the use of the words “travel agency”, “tourism agency”, “tour operator”, “travel broker” or other words and phrases, also in foreign language, of a similar nature, is allowed only to the authorized companies referred to in the 1st paragraph.

The purchase of stays/travel services through the Alltrade Business Srl websites is possible in the following ways:

1. Buy online by paying 100% with one of the payment methods available if there are less than 10 days left before the start of your stay. The travel service booking request is made entirely through the site: the customer/tourist/user/travel agency (the latter paying 100% by credit card if there are less than 5 days left before the start of the stay) must provide all the data necessary for the purchase (name, surname, e-mail address, etc.) together with those of any other travelers and those relating to your credit/prepaid card. Once the purchase has been made by the customer/tourist/user/travel agency, Alltrade Business Srl will check the availability of the services selected by the tourist and their relative price, and send the tourist/travel agency via email the confirmation (contain the details of the purchase). Any detail not reported correctly must be immediately reported by the tourist to the Booking Office by calling the number indicated in the confirmation email. In the event that the tourist/travel agency makes a mistake in sending his data, Alltrade Business Srl declines all responsibility for the failed or incorrect execution of the trip due to the non-receipt of the travel documents.
2. Block your stay online by paying 30% by credit/prepaid card and the balance by bank transfer (if the customer/tourist makes the reservation, he can decide whether to pay at the travel agency or directly to Alltrade Business Srl). Alltrade Business Srl grants the possibility of blocking the stay by purchasing online, with a binding purchase proposal for the tourist. The customer/tourist/user must provide all data to the Purchase (name, surname, e-mail address, etc.) together with those of any other travelers and those relating to their credit/prepaid card. Once the customer/tourist/user has made the purchase of 30% of the amount relating to the selected service, Alltrade Business Srl will check the availability of the services selected by the tourist and their relative price, and send the tourist confirmation via e-mail (containing the details of the purchase) and to indicate the date by which the tourist must pay the balance for the selected service by bank transfer, reporting all the information to make the transfer. In the event that a travel agency makes the reservation, the only difference between the above is that it will not pay the deposit but will pay the balance directly by credit/prepaid card or by bank transfer within 15 days from start date of stay.
3. Book by calling the Alltrade Business Srl booking office. The tourist/travel agency has the option of booking the travel service/stay by contacting the booking office and will be able to pay for the selected service in full and/or in part by credit card or bank transfer based on the departure date. During the purchase, the details of the credit/prepaid card are requested: if problems arise (for example failure to authorize the bank / lack of funds) the purchase will be suspended. In this case, the tourist/travel agency will not be charged any expenses but will lose the rate he had blocked during the purchase. Credit/prepaid cards indicated on the site in the footer and at the time of purchase are accepted. Failure to pay the organizer the sums referred to above on the established dates constitutes an express termination clause such as to determine, by Alltrade Business Srl, the legal termination.

After confirmation of the purchase, the electronic travel documents will be sent via email to the email address provided during the purchase procedure or to the travel agency if the booking was provided by the latter and if the customer/tourist has decided to pay the stay/tourist services in the travel agency. Alltrade Business Srl trusts the accuracy of the information that is provided; Alltrade Business Srl cannot therefore be held responsible towards the customer/tourist/user/travel agency for non-delivery of travel documents due to inaccuracy of the e-mail address or incorrect installation of the e-mail program . It is the duty of the customer/tourist/user/travel agency to promptly notify Alltrade Business Srl of any changes to their e-mail address or telephone number. Furthermore, the customer/tourist/user/travel agency is requested to check that the data (name, surname, etc…..) shown on the travel ticket and/or on the booking confirmation are correct. Travel documents are delivered via email. Furthermore, for the completion of the registry of the reservation holder, the date of birth and the address or possibly the tax code will be requested.

The official classification of hotel structures is provided on the Alltrade Business Srl websites based on the express and formal indications of the competent authorities of the country in which the service is provided. In the absence of official classifications recognized by the competent Public Authorities of the countries including members of the EU to which the service refers, the organizer reserves the right to provide its own indicative classification of the accommodation facility, such as to allow an evaluation and consequent acceptance of the same by part of the tourist.

Alltrade Business Srl, given that pursuant to the aforementioned legislation it is not liable for the total or partial non-fulfillment of the third party supplier of the tourist service (point 29 Liability), nevertheless it will promptly inform the user of any modification communicated to him by the third party supplier of which it has been made aware. In any case, Alltrade Business Srl will also not be required to pay any compensation for damages deriving from cancellation or modification or other act attributable to the third party supplier or in any case deriving from causes of force majeure.

Without prejudice to the right of the customer/tourist/user/travel agency to withdraw from this agreement by means of a written declaration sent by email to alltradebusiness@pec.it; in this case the following percentages of the participation fee will be charged, calculated on the basis of how many days before departure the cancellation occurred:

• from the booking confirmation to 31 working days before departure, 30% of the participation fee
• from the 30th to the 21st day before departure 50% of the participation fee
• from the 20th to the 5th day before departure 90% of the participation fee
• no refund after this deadline

No refund will be due to the customer even in the following cases:

• no-show on the scheduled day of arrival at the facility or at the departure airport (no show);
• interruption of the trip or stay;
• impossibility of being able to travel due to lack or irregularity of identity documents or any other fulfillment necessary to carry out the trip (checking the validity of the documents is a personal obligation that cannot be delegated).

The customer/tourist/user/travel agency is responsible for the correctness of the data entered in the booking. Alltrade Business Srl cannot be held responsible if, following errors in data entry, it is not possible for the customer/tourist/user/travel agency to use the travel services regularly.
Alltrade Business Srl will also not be required to pay any compensation for damages deriving from cancellations or modifications to travel services due to force majeure. Alltrade Business Srl will also not be required to pay any compensation for damages deriving from cancellations or modifications to travel services due to force majeure. Customer/tourist/user/travel agency tourists must also observe the rules of normal prudence and diligence and those specified in force in the travel destination countries, as well as the regulations, administrative or legislative provisions relating to the tourist package. The customer/tourist/user/travel agency will also notify the organizer in writing via email or by phone to the numbers indicated in the booking, the particular personal requests which may form the subject of specified agreements on the travel arrangements, provided that it is possible to implementation. The customer/tourist/user/travel agency is always required to inform the intermediary and the organizer of any special needs or conditions (pregnancy, food intolerances, disabilities, etc.) and to explicitly specify the request for related personalized services .

It is not possible to replace the renouncing customer/tourist/user with another person. The replacement of a participant involves the cancellation of the reservation. The changes requested by the customer/tourist/user/travel agency to already confirmed reservations do not oblige Alltrade Business Srl in cases where they cannot be satisfied. Change requests involve the debit of sums agreed from time to time based on the changes. You will not be liable for any compensation for damages deriving from cancellations or changes to travel services due to force majeure. Alltrade Business Srl will also not be required to pay any compensation for damages deriving from cancellations or modifications to travel services due to force majeure.

Any lack in the execution of the contract must be contested by the tourist during the use of the service by timely presentation of a complaint so that Alltrade Business Srl, its local representative, can promptly remedy it. Otherwise, the compensation for damages will be reduced or excluded pursuant to art. 1227 of the civil code The tourist must also, under penalty of forfeiture, file a complaint by sending a registered letter, with acknowledgment of receipt, or other means that guarantee proof of receipt, such as by mail to alltradebusiness@pec.it to the organizer or intermediary, no later than 10 working days from the date of return to the place of departure.

The organizer of the trip or the intermediary is exempted from the responsibility of the obligation of assistance when the failure or incorrect execution of the contract is attributable to the tourist or is due to an unpredictable or inevitable fact by a third party, or was caused by a fortuitous or force majeure.

Pursuant to art. 32, co. 2 of the Cod. Tur, the tourist is informed of the exclusion of the right of withdrawal provided for by the articles 64 et seq. of Legislative Decree no. 206/2005 (Consumer Code).

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(Article 51 of the Tourism Code) Alltrade Business Srl is insured for coverage by the National Travel Guarantee Fund – set up to protect tourists who are in possession of a contract – and provides for the following needs in the event of insolvency or declared bankruptcy of the intermediary or the organizer: a) refund of the price paid; b) repatriation in the case of travel abroad. The fund must also provide immediate financial resources in the event of the forced return of tourists from non-EU countries in the event of emergencies attributable or not to the organiser’s behaviour. The methods of intervention of the Fund are established with the decree of the President of the Council of Ministers of 23/07/99, n. 349 and requests for reimbursement to the Fund are not subject to any limitation period. The organizer and the intermediary contribute to feeding this Fund to the extent established by paragraph 2 of the aforementioned art. 51 Tourism Code through the payment of the compulsory insurance premium that he is required to stipulate, a portion of which is paid to the Fund in the manner provided for by art. 6 of Ministerial Decree 349/99. Compulsory communication pursuant to article 17 of Law n.38/2006. Italian law punishes crimes relating to prostitution and child pornography with imprisonment, even if they were committed in other countries.

Italian law is applied to these terms and conditions. Italian law punishes crimes relating to prostitution and child pornography with imprisonment, even if they were committed in other countries.

The computer systems and software procedures used to operate this portal acquire, during their normal operation, some data from the computers used for navigation, the transmission of which is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association, allow users to be identified. This category of data includes the IP addresses of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) ​​notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the browsing environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are periodically deleted. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the Portal system or third parties. Alltrade Business Srl may also make use of “cookies” (small files transferred from our server to your computer which are stored on your computer) to recognize users who return to our site after a previous visit and to collect statistics on the pages visited. In no way can “cookies” damage your files or allow access to your confidential data via the Internet, they only allow the system to recognize you, making your visit to the Alltrade Business Srl sites more pleasant and personalized. Alltrade Business Srl may share its aggregate (not individual) usage statistics, processed using IP addresses or by means of “cookies”, with its business partners, but this information does not include any personal data. Browsers, however, offer the option to choose whether to accept all “cookies”, to be warned when “cookies” are requested or to refuse any “cookies”. Refusing cookies does not affect the navigability of our website in any way.

This site is owned by:

Alltrade Business Srl

• Share capital of 10,000 euros C.C.I.A.A. REA No. 1450956.
• Operational headquarters in Via dei Mamili 11, 00175 Rome, Italy.
• Phone +39 06 45582222.
• Administrative authorization (license) n° 520916 dated 10/18/2016 of the Province of Rome, RC Insurance Policy Professional No. 114099661. ALLIANZ Insurance Company, in accordance with the provisions of Art. 50 of the Tourism Code.
• Insolvency / bankruptcy guarantee: Travel Guarantee Fund – Certificate n° A/26.4828/9/2021.